Global Matrix API

Documentation

Support

• If the following URL,

https://www.global-matrix.travel/GlobalMatrixAPI/WebBooking?wsdl, is unavailable, please call Global Matrix Customer Service at 1-800-387-1245 or send an email to helpline@global-matrix.com

• Each API request is logged. The JBOSS server log and the API log files are monitored by the Global Matrix Operations Staff through a regular Linux console.

• JBOSS monitoring capabilities are used to monitor system throughput and availability by the Operations Staff.

• All XML booking records, transmitted via the API are saved as soon as they are received and are archived to a backup system on a daily basis. The API stores these records in a location defined in a configuration file. The file_base property in the configuration file defines the directory where the transmitted XML records will be located.